It's in your shipping confirmation email from support@elixarle.com, sent as soon as your order ships. If you can't see it, check your spam or promotions folder.

Orders are processed within 1 business day. Once shipped, delivery usually takes 5–7 business days to the UK and US, and 7–11 business days to other countries. Full details are in our shipping policy.

New tracking numbers can take a day or two to show their first scan, and updates can pause while a parcel crosses borders. If nothing has changed for several days, email support@elixarle.com with your order number and we'll check it for you.

Yes. Sign in to your account with the email you ordered with. We'll send you a one-time code, so there's no password to remember, and you'll see your order status.

If your parcel hasn't arrived within 15 business days of shipping, email support@elixarle.com with your order number and we'll sort it out for you.