Refund policy

Try your order at home with our 30-day money-back guarantee. If you have tried the product and are not happy with it, you can return it within 30 days of delivery for a full refund.

Our guarantee covers products you have tried. Please keep your order number or proof of purchase.

To start a return, email support@elixarle.com with your order number. We will arrange the return with you and cover the return postage. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can make it right.

Exchanges

Want a different option? The fastest route is to request a return for the one you have and place a new order for the one you want.

European Union 14-day cooling off period

If your order is shipped into the European Union, you additionally have the right to cancel or return it within 14 days, for any reason and without justification. Our 30-day guarantee still applies on top.

Refunds

We'll notify you once we've received and inspected your return and let you know if the refund is approved. Approved refunds go back to your original payment method within 10 business days. Banks and card providers can take a little extra time to post the refund. If more than 15 business days have passed since your refund was approved, contact us at support@elixarle.com.