Shipping policy

Processing & Shipping Times

All orders are processed within 1 business day (excluding weekends and public holidays). Once your order has shipped, estimated delivery times are:

πŸ‡¬πŸ‡§ United Kingdom: 5–7 business days

πŸ‡ΊπŸ‡Έ United States: 5–7 business days

🌍 International: 7–11 business days

We work with trusted logistics partners to ensure fast and reliable delivery. Please note that shipping times may vary slightly depending on your destination, customs clearance, and local postal services.

Delivery dates and times shown on our website are estimates, not guarantees, and busy periods or customs checks can add a few days.

Delays caused by customs inspections, local couriers, severe weather, strikes, or peak seasonal demand are outside our control and do not qualify for refunds or compensation.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.
You can track your shipment using the link provided in the email.

Shipping Fees

We offer free shipping to eligible destinations. Delivery availability and the final shipping total are confirmed at checkout before you pay.

Delays & Exceptions

If your package has not arrived within 15 business days of being shipped, please email support@elixarle.com with your order number and we will assist you.

We are not responsible for delays caused by:

  • Carriers or local postal services

  • Customs processes

  • Incorrect delivery information

  • Events outside our control